Shipping Policy
At Carve Wallpaper, we aim to prepare and deliver every order as quickly and safely as possible. Please review our shipping information below before placing your order.
Order Processing and Dispatch
Most of our wallpaper products are customized or made to order based on the customer's selected size, design, material, or specifications.
Customized orders are normally prepared and dispatched within 1–3 business days after payment and order confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order is confirmed, you will receive an order confirmation email. After your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Time
After dispatch, delivery generally takes 4–12 business days, depending on the destination and shipping carrier.
Please note that delivery times are estimates and may occasionally be affected by customs clearance, local carrier delays, weather conditions, public holidays, or other circumstances outside our control.
The estimated total time from order confirmation to delivery is generally 5–15 business days, including processing and shipping time.
Shipping Methods
We primarily use FedEx or another suitable shipping carrier depending on the destination, package size, weight, and shipping requirements.
Available delivery services may include home delivery, delivery points, or other carrier-supported delivery options.
Free Shipping
We offer free standard shipping on all orders placed through our website.
Customers are not charged a standard shipping fee at checkout.
If we introduce any optional premium or expedited shipping services in the future, any additional cost will be clearly displayed before the customer completes the purchase.
International Shipping
Carve Wallpaper ships to customers in multiple countries and regions.
International delivery times may vary depending on the destination, customs procedures, and local shipping conditions.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
When tracking information is available, it will be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after your package has been collected.
If your tracking information has not updated for an extended period, please contact us at carvewallpaper@gmail.com.
Multiple Shipments
In some cases, products within the same order may be shipped separately.
If this happens, your order may arrive in more than one package or at different times. Separate tracking information will be provided where available.
Incorrect or Incomplete Shipping Address
Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.
If you notice an error in your shipping address, please contact us as soon as possible at carvewallpaper@gmail.com.
We cannot guarantee that an address can be changed once an order has entered production or has already been dispatched.
Carve Wallpaper cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Packages
Occasionally, shipments may be delayed because of customs clearance, carrier delays, weather conditions, public holidays, or other circumstances outside our control.
If your package appears to be significantly delayed or lost, please contact us at carvewallpaper@gmail.com.
We will work with the shipping carrier to investigate the shipment and help resolve the issue.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If your wallpaper arrives damaged, defective, incorrect, or has another confirmed quality issue, please contact us as soon as possible at carvewallpaper@gmail.com.
Please include your order information and clear photos showing the issue where possible.
If the problem is confirmed to be our responsibility, Carve Wallpaper will provide an appropriate solution, which may include a refund or replacement product.
If we require a damaged, defective, or incorrect product to be returned, Carve Wallpaper will cover the return shipping cost.
Returns Without a Quality Issue
If there is no product quality issue and the customer chooses to return an eligible product, the customer is responsible for the return shipping cost.
Return shipping costs for change-of-mind or other non-quality-related returns are not reimbursed by Carve Wallpaper.
For complete information about returns, refunds, exchanges, and eligibility, please review our Return, Cancellation & Refund Policy.
Custom and Made-to-Measure Products
Many of our wallpapers are manufactured specifically according to measurements, designs, materials, or other specifications selected by the customer.
Customers should carefully review their measurements and customization details before confirming an order.
Custom-made or personalized products are generally not eligible for change-of-mind returns once production has started.
However, if a custom product arrives damaged, defective, incorrect, or does not match the confirmed specifications, please contact us so we can review and resolve the issue.
Order Cancellation
Customers may request cancellation within 24 hours after payment.
If the order has not entered production or been dispatched, we may cancel the order and issue a full refund.
Because many of our products are made to order, cancellation may no longer be possible once production has started.
If you need to change or cancel your order, please contact us as soon as possible at carvewallpaper@gmail.com.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or your order, please contact us at:
Email: carvewallpaper@gmail.com
