Shipping Information
At Carve Wallpaper, we aim to prepare and deliver every order as quickly and safely as possible.
Most of our wallpaper products are customized or made to order based on the customer's selected size, design, material, or specifications.
Customized orders are normally prepared and dispatched within 1–3 business days after payment and order confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
After placing an order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Time
After dispatch, delivery generally takes 4–12 business days, depending on the destination and shipping carrier.
The estimated total time from order confirmation to delivery is generally 5–15 business days, including processing and shipping time.
Delivery times are estimates and may occasionally be affected by customs clearance, carrier delays, weather conditions, public holidays, or other circumstances outside our reasonable control.
Shipping Methods
We primarily use FedEx or another suitable shipping carrier depending on the destination, package size, weight, and shipping requirements.
Available delivery options may include home delivery, delivery points, or other services supported by the carrier.
Free Shipping
We currently offer free standard shipping on all orders placed through our website.
Customers are not charged a standard shipping fee at checkout.
If optional premium or expedited shipping services become available, any additional cost will be clearly displayed before the customer completes payment.
International Shipping
Carve Wallpaper ships to customers in multiple countries and regions.
International delivery times may vary depending on the destination, customs procedures, and local carrier conditions.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer unless those charges are specifically collected during checkout.
Order Tracking
Tracking information will be provided when available after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after the package has been collected.
If your tracking information has not updated for an extended period, please contact us at carvewallpaper@gmail.com.
Multiple Shipments
In some cases, an order may be shipped in more than one package because of the size, quantity, or preparation requirements of the products.
If this happens, the packages may arrive at different times. Separate tracking information will be provided where available.
Incorrect or Incomplete Shipping Address
Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.
If you notice an error in your shipping address, please contact us as soon as possible at carvewallpaper@gmail.com.
We cannot guarantee that an address can be changed once an order has entered production or has already been dispatched.
Carve Wallpaper cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Packages
If your package appears to be significantly delayed or lost, please contact us at carvewallpaper@gmail.com.
We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If your wallpaper arrives damaged, defective, incorrect, or has another confirmed quality issue, please contact us as soon as possible at carvewallpaper@gmail.com.
Please include your order number and clear photos showing the issue where possible.
If the issue is confirmed to be our responsibility, Carve Wallpaper may provide a replacement or refund.
If we require the damaged, defective, or incorrect product to be returned, Carve Wallpaper will cover the return shipping cost.
Returns Without a Quality Issue
Eligible products may be returned within 14 days after delivery.
If there is no quality issue and the customer chooses to return an eligible product because they changed their mind or for another personal reason, the customer is responsible for the return shipping cost.
There is no restocking fee for eligible returns.
For complete return and refund conditions, please review our Return & Refund Policy.
Custom and Made-to-Measure Products
Many Carve Wallpaper products are manufactured according to measurements, designs, materials, colors, or other specifications selected by the customer.
Custom-made or personalized products are generally not eligible for change-of-mind returns once production has started.
However, if a custom product arrives damaged, defective, incorrect, or does not match the confirmed specifications, please contact us so we can review and resolve the issue.
Order Cancellation
Customers may request cancellation within 24 hours after payment.
If production has not started and the order has not been dispatched, we may cancel the order and issue a full refund.
Because many of our products are made to order, cancellation may no longer be possible once production has started.
Refund Processing
Approved refunds are issued to the original payment method within 5 business days after the eligible returned product has been received, inspected, and approved.
Banks, card issuers, or payment providers may require additional time for the refund to appear in the customer's account.
Contact Us
For questions regarding shipping, tracking, returns, or your order, please contact:
CARVE WALLPAPER LTD
Email: carvewallpaper@gmail.com
Phone: +1 (970) 546-0824
Business Address: 7535 East Hampden Avenue, Denver, Colorado 80231, United States