GENERAL CONDITIONS OF SALE

These General Conditions of Sale (“Terms”) govern purchases made through the Carve Wallpaper website and explain the rights and responsibilities of customers and CARVE WALLPAPER LTD.

By placing an order on our website, you agree to these Terms together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable policies displayed on the website.

Article 1 – Business Information

This website is operated by:

CARVE WALLPAPER LTD
Trade Name: Carve Wallpaper
Business Address: 7535 East Hampden Avenue, Denver, Colorado 80231, United States
Email: carvewallpaper@gmail.com
Phone: +1 (970) 546-0824

Throughout these Terms, “Carve Wallpaper,” “we,” “us,” and “our” refer to CARVE WALLPAPER LTD.

“Customer,” “you,” and “your” refer to the person or business purchasing products through our website.

Article 2 – Acceptance of These Terms

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms.

You are responsible for providing accurate and complete information when placing an order, including your name, contact information, delivery address, measurements, customization instructions, and payment information.

We reserve the right to update these Terms when necessary. The version published on the website at the time an order is placed will generally apply to that order, subject to applicable law.

Article 3 – Products

Carve Wallpaper sells wallpaper and related products, including products manufactured or customized according to measurements, designs, materials, colors, and other specifications selected by the customer.

We make reasonable efforts to ensure that product descriptions, images, measurements, colors, materials, and other information displayed on our website are accurate.

However, colors and appearance may vary slightly depending on screen settings, lighting conditions, materials, and manufacturing processes.

Customers should carefully review all product details before placing an order.

Article 4 – Custom and Made-to-Measure Products

Many Carve Wallpaper products are made specifically according to measurements or other specifications selected or supplied by the customer.

Customers are responsible for ensuring that measurements and customization information provided to us are accurate before confirming the order.

Custom or personalized products may enter production shortly after the order is confirmed.

Once production has started, changes or cancellations may no longer be possible.

Custom-made or personalized products are generally not eligible for change-of-mind returns once production has started.

However, if a customized product arrives damaged, defective, incorrect, or does not match the specifications confirmed with us, we will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

Article 5 – Order Process

To place an order, the customer selects the desired product, provides any required measurements or customization information, adds the product to the cart, and proceeds to checkout.

Before completing payment, customers should review their order carefully, including product selection, size, measurements, customization details, quantity, price, delivery address, and contact information.

An order is considered received once payment has been successfully submitted and an order confirmation has been issued.

Customers will normally receive an order confirmation by email.

We may contact the customer if additional information or clarification is required before production or shipment.

Article 6 – Order Acceptance and Refusal

CARVE WALLPAPER LTD reserves the right to refuse, cancel, or place an order on hold where reasonably necessary.

This may include cases involving suspected fraud, unauthorized payment, incorrect or incomplete information, obvious pricing errors, products that cannot be manufactured or supplied, unusually large quantities requiring additional confirmation, or a violation of these Terms.

If we cancel an order after receiving payment and the cancellation is not caused by fraudulent activity or another violation by the customer, the applicable payment will be refunded.

Article 7 – Prices

Product prices are displayed on the website in the currency available to the customer at the time of shopping or checkout.

Prices may vary depending on product size, measurements, design, material, customization, quantity, and other selected options.

The price displayed and confirmed at checkout is the price applicable to the order, except in cases of obvious technical or pricing errors.

CARVE WALLPAPER LTD reserves the right to change product prices at any time. Price changes will not normally affect orders that have already been paid for and confirmed.

Discount codes and promotional offers are subject to the conditions displayed with the promotion.

Article 8 – Taxes, Customs Duties and Import Charges

Depending on the customer's location, applicable taxes may be calculated or collected during checkout.

For international orders, customs duties, import taxes, VAT, or other charges may also be imposed by the destination country's authorities.

Unless these charges are specifically collected during checkout, the customer is responsible for paying any customs duties, import taxes, or similar government charges imposed on the shipment.

Carve Wallpaper does not control charges imposed by customs or government authorities.

Article 9 – Payment

Payment must be made using one of the payment methods available during checkout.

Orders will only be processed after payment has been successfully authorized or confirmed.

Customers agree to provide accurate payment information and confirm that they are authorized to use the payment method provided.

Payments may be processed securely through third-party payment providers.

Article 10 – Shipping

Carve Wallpaper currently offers free standard shipping on orders placed through our website.

Customized orders are normally prepared and dispatched within 1–3 business days after payment and order confirmation.

After dispatch, delivery generally takes approximately 4–12 business days, depending on the destination and shipping carrier.

The estimated total time from order confirmation to delivery is therefore generally 5–15 business days.

Delivery times are estimates and may be affected by customs clearance, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

Tracking information will be provided when available.

For complete information, please review our Shipping Policy.

Article 11 – Order Cancellation

Customers may request cancellation within 24 hours after payment.

If the order has not entered production or been dispatched, we may cancel the order and issue a full refund.

Because many of our wallpaper products are made to order, cancellation may no longer be possible once production has started.

If you need to change or cancel an order, please contact us as soon as possible at carvewallpaper@gmail.com.

Article 12 – Returns

Eligible products may be returned within 14 days after delivery, subject to our Return & Refund Policy.

Products must generally be unused, undamaged, and in their original condition and packaging.

If there is no product quality issue and the customer chooses to return an eligible item because they changed their mind or for another personal reason, the customer is responsible for the return shipping cost.

There is no restocking fee for eligible returns.

Customers should contact us before returning any product so that we can provide the correct return instructions and return address.

Article 13 – Damaged, Defective or Incorrect Products

Customers should inspect their order after delivery.

If a product arrives damaged, defective, incorrect, or has another confirmed quality issue, please contact us as soon as possible at carvewallpaper@gmail.com.

Customers may be asked to provide their order number, photographs, or other reasonable information showing the issue.

If the problem is confirmed to be our responsibility, Carve Wallpaper may provide a replacement product or issue an appropriate refund.

If we require a damaged, defective, or incorrect product to be returned, Carve Wallpaper will cover the return shipping cost.

Article 14 – Refunds

Once an eligible returned product has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days.

Banks, credit card companies, and payment providers may require additional processing time before the refunded amount appears in the customer's account.

For complete refund conditions, please review our Return & Refund Policy.

Article 15 – Exchanges and Replacements

We may provide a replacement when a product arrives damaged, defective, incorrect, or does not match the specifications confirmed with us.

If the issue is confirmed to be our responsibility, the replacement will be provided at no additional product or shipping cost to the customer.

If there is no quality issue and the customer simply wants a different size, color, design, or product, the normal return conditions apply.

Article 16 – Product Availability

Products and customization options are subject to availability.

If we are unable to fulfill an order after payment has been received, we will contact the customer as soon as reasonably possible.

Depending on the circumstances, we may offer an alternative product, replacement option, or refund.

Article 17 – Customer Responsibilities

Customers are responsible for providing accurate measurements, customization details, delivery information, and contact information.

Customers should carefully review all information before confirming an order.

CARVE WALLPAPER LTD cannot be held responsible for problems caused by incorrect measurements, customization instructions, or delivery information supplied by the customer, except where applicable law provides otherwise.

Article 18 – Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

Occasionally, product descriptions, prices, availability, images, or other website content may contain typographical, technical, or other errors.

Where an obvious error affects an order, we may contact the customer before proceeding so that the matter can be corrected.

Article 19 – Intellectual Property

Unless otherwise stated, content appearing on the Carve Wallpaper website, including product photographs, graphics, logos, designs, text, videos, branding, and website content, belongs to CARVE WALLPAPER LTD or is used with appropriate authorization.

Protected content may not be copied, reproduced, distributed, or commercially used without permission where prohibited by applicable law.

Article 20 – Limitation of Responsibility

Carve Wallpaper will make reasonable efforts to fulfill orders according to the information provided on our website and these Terms.

However, we are not responsible for delays or failures caused by circumstances reasonably outside our control, including severe weather, customs delays, transportation interruptions, government restrictions, natural disasters, or carrier disruptions.

Nothing in these Terms excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

Article 21 – Consumer Rights

These Terms do not remove any mandatory consumer protection rights available under applicable law.

Customers in certain countries or regions may have additional statutory rights.

Custom-made or clearly personalized products may be excluded from certain change-of-mind or cooling-off rights where permitted by applicable law.

Article 22 – Privacy

Personal information provided through our website or during the ordering process is handled according to our Privacy Policy.

Article 23 – Related Policies

Our Shipping Policy and Return & Refund Policy form part of these Terms.

Customers should review these policies for additional information regarding shipping, cancellations, returns, refunds, replacements, and custom-made products.

Article 24 – Changes to These Terms

CARVE WALLPAPER LTD may update these Terms from time to time to reflect changes to our business, products, website, policies, or applicable requirements.

Updates will be published on our website.

Article 25 – Contact Information

For questions about these Terms, products, orders, shipping, cancellations, returns, or refunds, please contact:

CARVE WALLPAPER LTD
Trade Name: Carve Wallpaper
Email: carvewallpaper@gmail.com
Phone: +1 (970) 546-0824
Business Address: 7535 East Hampden Avenue, Denver, Colorado 80231, United States