Refund Policy

At Carve Wallpaper, we want every customer to receive the product they ordered in good condition. This policy explains our cancellation, refund, exchange, and return-shipping procedures.

Cancellation of Order

Customers may request cancellation within 24 hours after payment.

If the order has not entered production or been dispatched, we can cancel the order and issue a full refund.

Because many of our wallpapers are custom-made according to the customer's selected measurements, design, material, or specifications, cancellation may no longer be possible once production has started.

If you need to change or cancel your order, please contact us as soon as possible at carvewallpaper@gmail.com.

Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.

Delayed or Missing Refunds

If an approved refund has not appeared in your account after the expected processing period, please first check your bank or payment account.

You may also need to contact your bank, credit card company, or payment provider because processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at carvewallpaper@gmail.com.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, or has another confirmed quality issue, please contact us as soon as possible at carvewallpaper@gmail.com.

Please include your order number and clear photographs or other reasonable evidence showing the issue.

If the problem is confirmed to be our responsibility, Carve Wallpaper may offer:

• A replacement product at no additional cost, or
• A refund to the original payment method.

If we require a damaged, defective, or incorrect product to be returned, Carve Wallpaper will cover the return shipping cost.

Exchanges and Replacements

We may provide a replacement when a product arrives damaged, defective, incorrect, or does not match the specifications confirmed with us.

Where the issue is confirmed to be our responsibility, the replacement will be provided at no additional product or shipping cost to the customer.

If there is no quality issue and the customer simply wants a different product, size, color, or design, the normal return conditions apply. The customer will be responsible for the return shipping cost and may place a new order for the preferred product.

14-Day Return Period

Eligible products may be returned within 14 days after delivery.

To qualify for a return, the product must be unused, undamaged, and in the same condition in which it was received. It should also be returned in its original packaging where applicable.

Customers should contact us before returning an item so that we can provide the correct return instructions and return address.

Products returned without prior authorization may not be accepted.

Return Shipping Costs

If there is no product quality issue and the customer chooses to return an eligible product because they changed their mind or for another personal reason, the customer is responsible for the return shipping cost.

Return shipping costs for these types of returns are not reimbursed by Carve Wallpaper.

There is no restocking fee for eligible returns.

For higher-value returns, we recommend using a tracked shipping service so that the shipment can be monitored until delivery.

We do not accept unauthorized cash-on-delivery returns.

Custom and Made-to-Measure Products

Many Carve Wallpaper products are manufactured specifically according to measurements, designs, materials, colors, or other specifications selected by the customer.

Because these products are custom-made or personalized for an individual order, they are generally not eligible for change-of-mind returns once production has started.

However, custom-made products remain eligible for review if they arrive damaged, defective, incorrect, or do not match the measurements or specifications confirmed with us.

If such an issue is confirmed, we may provide an appropriate replacement or refund.

This policy does not limit any mandatory consumer rights that may apply under applicable law.

Return Method

Approved returns must be sent by mail to the return address provided by our customer service team.

Please do not send products back to an address found elsewhere without first contacting us.

For return authorization and instructions, contact:

Email: carvewallpaper@gmail.com

Contact Us

For questions about cancellations, returns, refunds, exchanges, damaged products, or incorrect orders, please contact:

CARVE WALLPAPER LTD
Email: carvewallpaper@gmail.com
Phone: +1 (970) 546-0824
Business Address: 7535 East Hampden Avenue, Denver, CO 80231, United States