Refund Policy
The Carve Wallpaper refund policy ensures that every customer receives the product they ordered in good condition. This policy outlines our procedures regarding cancellations, refunds, exchanges, and return shipping.
Cancellation of Order
Customers may request cancellation within 24 hours after payment. If the order has not entered production or been dispatched, we can cancel the order and issue a full refund. However, cancellation may not be possible once production has started if the wallpaper is custom-made according to the customer's selected measurements, design, material, or specifications.
For changes or cancellations, please contact us at carvewallpaper@gmail.com as soon as possible.
Refunds
Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 5 business days. Please remember that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.
Delayed or Missing Refunds
If an approved refund does not appear in your account after the expected processing period, please first check your bank or payment account. You may also need to contact your bank, credit card company, or payment provider, as processing times can vary. If you have done these checks and still do not see your refund, contact us at carvewallpaper@gmail.com.
Damaged, Defective, or Incorrect Products
Upon receiving your order, please inspect it to ensure it matches your expectations. If the product is damaged, defective, incorrect, or has another confirmed quality issue, contact us promptly at carvewallpaper@gmail.com. Be sure to include your order number and photographs showing the issue.
If confirmed to be our responsibility, Carve Wallpaper may provide either:
- A replacement product at no additional cost, or
- A refund to the original payment method.
If a return is necessary for damaged, defective, or incorrect products, Carve Wallpaper will cover the return shipping cost.
Exchanges and Replacements
We may offer a replacement for products that arrive damaged, defective, or do not match the confirmed specifications. When the issue is our responsibility, the replacement will be provided at no additional cost. However, if the customer desires a different size, color, or design without any quality issue, normal return conditions apply. The customer will need to cover the return shipping for such cases.
14-Day Return Period
Eligible products must be returned within 14 days after delivery. To qualify for a return, the product should be unused, undamaged, and in the same condition it was received, preferably in its original packaging. Customers should contact us before returning an item to receive specific return instructions and address.
Note that products returned without prior authorization may not be accepted. If there is no product quality issue and the customer chooses to return a product for personal reasons, they are responsible for the return shipping costs. Carve Wallpaper will not reimburse these costs, and there is no restocking fee for eligible returns.
Custom and Made-to-Measure Products
Many Carve Wallpaper products are customized according to customers' specifications. Generally, these products are not eligible for change-of-mind returns once production has started. However, they are eligible for review if they arrive damaged, defective, or incorrect. In such cases, we may provide a replacement or a refund as appropriate.
Return Method
Approved returns must be shipped by mail to the return address provided by our customer service team. Please refrain from sending products to any other address without prior approval. For return authorization and instructions, contact us via email.
Contact Us
If you have questions regarding cancellations, returns, refunds, exchanges, damaged products, or incorrect orders, please reach out to:
CARVE WALLPAPER LTD
Email: carvewallpaper@gmail.com
Phone: +1 (970) 546-0824
Business Address: 7535 East Hampden Avenue, Denver, CO 80231, United States